Question 1

What is Direct Primary Care (DPC)?

Accepted Answer

Direct Primary Care (DPC) is an alternative healthcare model. Today's traditional model involves you, your health insurance company, and your doctor. The DPC model eliminates the insurance company and reconnects you to your doctor directly. You pay a monthly fee to your doctor in return for your primary care services, including wellness checks, acute sickness visits, and chronic care. There are no co-pays, no deductible, and the doctor doesn't bill your insurance for anything.

Question 2

Why should I pay for primary care each month if I don't see a doctor every month?

Accepted Answer

Because you never know when you'll need primary care services. Paying the monthly fee covers all of your primary care with one low monthly payment. Doing so eliminates the fear of unexpected medical costs, often inflated by insurance companies. Plus, you'll see the same doctor again and again, building a doctor-patient relationship based on trust. Your doctor will get to know you as a person and can better advise you on your health by considering your lifestyle, medical history, and health goals.

Question 3

What's included with my membership fee?

Accepted Answer

A lot! Your monthly membership fee includes: 
 • Annual physical exams 
 • Chronic care for conditions such as diabetes, asthma, obesity, and high blood pressure
 • Acute illness care for colds, flu, strep throat, urinary tract infections, and STIs
 • In-office procedures such as skin tag removal, joint injections, and cyst incision and drainage
 • Symptom evaluation to help determine the root cause of issues like fatigue, low libido, joint pain, and more
You can get a complete list of included services from our front desk team.

Question 4

Do you take insurance?

Accepted Answer

No. We do not accept or bill any insurance providers, including state-run health insurance programs such as Medicare and Medicaid.

Question 5

Should I still have health insurance?

Accepted Answer

Whether or not you carry additional health insurance is up to you. We recommend you speak with a knowledgeable insurance professional to determine your best options. However, many DPC patients have high deductible plans with low monthly premiums to cover healthcare costs in case of emergencies or serious illnesses. These plans can help cover medical care outside the primary care scope, including cancer care, emergency room treatments, or surgery.

Question 6

Can I save money on healthcare costs with DPC?

Accepted Answer

It's very likely! Your monthly membership covers all of your primary care visits as well as many in-office procedures. You also get discounted pricing on labs and imaging and wholesale pricing on medication. Depending on the kind of care and treatments you need, you'll likely save money compared to monthly insurance premiums, deductibles, and copays. You may want to add how much you paid for primary care over the last few years and compare it to our monthly fees.

Question 7

Can my children become members?

Accepted Answer

Yes! We offer membership plans for children between the ages of 12 and 17 as long as they are on a plan with another paying adult. We do not administer childhood vaccines but can help connect you with services where you can get them for little to no cost.

Question 8

What if I want to cancel my membership?

Accepted Answer

You must give 30 days written notification of your cancellation. You must send a secure message through the patient portal requesting cancellation. Messages via text, personal email, or verbally will not be accepted.  Please click on the link below to cancel your membership.

Question 9

What is your late cancellation/reschedule policy?

Accepted Answer

We kindly request that all cancellations be made at least 48 hours prior to your appointment time.   If you need to cancel or reschedule within that window (less than 48 hours), a $50.00 cancellation fee will be assessed.  This fee is in place to account for our time and any lost business that may result from the cancellation.

Question 10

What are your terms and conditions for packages?

Accepted Answer

- Packages are NON-REFUNDABLE and NON-TRANSFERABLE
- Sessions must be completed within 7 months (for 6 session package)
                                                                            4 months (for 3 session package) from time of purchase
- Legs must be completed within 9 months (for 6 session package) from time of purchase

- Buy One, Get One Free packages
   - must select two different areas
   - second package must be of equal or lesser value of the first package
   - both areas must be treated during the same session

- These terms and conditions apply to all packages sold (including, but not limited to, laser hair removal, Aerolase laser, facials, microchanneling, and chemical peels)

FAQs

Common Questions